Insights

Does instant payment testing have its specifics? Absolutely. Factors such as time, connection to new clearing, full availability, and high performance enter the testing process. Therefore, it is good to consider all these factors when designing your test concepts and scenarios. Which scenarios should not be missing in your testing strategy?

Salesforce is the most important player in the CRM (Customer Relationship Management) market, but it is also perceived as a product with a higher price tag. Indeed, it’s true that you need to invest more money in its acquisition than into competing products. Even the cheapest option starts at $25 per user per month, which is five to ten dollars more than the others. And Salesforce’s unlimited option costs many times more - $300 per user per month.

Trask, a leading European digital solutions integrator, is pleased to announce its expanded entry into the North American market. Trask is headquartered in Prague, Czech Republic, with locations across the UKI and Europe, and is one of the fastest-growing technology consultancies in the region.

We have developed a recommendation engine that offers customers a tailored car configuration.

In the past, marketing, sales and customer communication were considered a purely human endeavour that required art, creativity and experience. Today, however, we can achieve significant savings and greatly increase efficiency even in this area thanks to artificial intelligence and automation. Using techniques such as “Lead scoring” and “Lead grading” can result in savings of up to 50% in marketing and can significantly streamline the sales process. These methods are applied in various sectors, from e-commerce to school entrance exams or, for example, in banks.

Moving to a cloud, and especially the use of cloud-native services, SaaS solutions and industry clouds, will cause a huge change in how we design and build IT systems in companies. IaaS has revolutionized flexibility and made it easy for startups to emerge. Cloud-native will revolutionize the structure and methods of enterprise systems development in large corporations. Along with other current IT trends (especially democratization and orientation on events), the move to cloud-native services and SaaS will cause as significant an IT transformation as the move from mainframe to servers.

Speed is an essential characteristic of instant payments – up to 99% are made within 5 seconds. Instant payments pose new challenges for Operations, bank departments, and their workflows. The harmony of all players involved in the transfers must be perfect. To avoid unfinished transactions, the communication process between banks and the clearing center should be designed so that such a situation can hardly occur.

The anticipated obligation to engage in instant SEPA payments offers banks a unique opportunity to standardize and simplify payment system architectures and key payment processes. In the past, banks implemented and developed their payment infrastructure in waves, depending on individual requirements. The result was often inconsistent architecture, duplicate and overlapping functionality, and multi-track payment processes.

Managers of large companies are addressing sustainability much more than a year ago. Employees and, more recently, managing inflation were added to their list of priorities. The democratisation of technology is key to increasing productivity, but this first requires the implementation of business platforms and experts. In turn, a defined culture in the virtual environment and better internal application UX help to retain scarce employees. This is what our company Bell & Hurry does for us. Jan Antoš, Trask's Chief Technology Officer, spoke about current trends at the Trask Future Insight conference.

In Trask, we trust that progress is the main force of our work. Currently, the buzzword "AI, artificial intelligence" is a subject everyone is talking about. The problem is that almost no one really understands what it is. That is why we asked our experts from Trask, Andrej Svitek, and Milan Kubálek, to help you be smarter when someone talks about how millions of people will lose their job because of AI.

Instant payments are the new standard for transferring funds domestically and in the Eurozone. They bring new opportunities and models of behavior not only to our personal life but also to the commercial sphere.

Instant payments in the euro are standard in many countries of the Eurozone. But now, the European Commission is planning the mandatory introduction of these for all banks in the Single Euro Payments Area (SEPA). In addition, in March 2023, the FedNow system for instant payments in dollars was launched. It is already planned that the Eurozone will be connected to this American area, and it will be possible to deliver funds overseas in seconds. How will instant SEPA payments impact payment service providers, and what will this service bring to ordinary users? We will answer these questions in our new series of articles.

Improving the skills of ČEZ’s internal team

Centralized UiPath solution designed for ČEZ

We also deliver RPA solutions to the Benelux countries

Migration to the cloud is becoming increasingly popular, and more and more companies are realizing its potential to increase efficiency and improve IT infrastructure scalability. However, migrating to the cloud can be a challenging task for companies that lack the experience and knowledge to execute it correctly.

The background of a stable company and the sharing of know-how. Trask reaches a new stage of cooperation with Sineta

What is an IT Cockpit? We have created an interactive interface between IT systems and workers on the production line in a company that produces automobiles.

Pandemics, energy crises, war. Societal problems that affect everyone's lives often inspire hackers.

Even one ill-considered action can cause a lot of trouble. It doesn't have to be financial fraud, where tens of thousands of crowns suddenly disappear from your account. It can also lead to a loss of identity and with it a loss of reputation and credibility.

"We used to have to explain why image recognition can be beneficial to companies. Today, everyone knows," says Data Science consultant Robert Stehlík of Trask. So the question is not whether, but where the technology can be used. Here are a few examples of where AI and computer vision-based technology is transforming today's industries.

Linet Group, the world’s leading manufacturer of medical beds, has been growing steadily, so has the volume of data and number of systems the group utilizes. However, group reporting drew data for partial reports from different sources. Their processing was therefore challenging, as was finding common intersections in business and financial reporting. The numbers that were supposed to match often differed.

Digital showroom helps dealers home and abroad

Building a data warehouse always involves the entire company. At the outset, therefore, top management must make the important decision whether it is strategic for the company to have a data warehouse.

The transformation of the music industry over the last 20 years is an example of the powerful role that digital channels can play in business. Take a look at the disruptions that changes to distribution channels in the music market have led to in the past and how this principle is reflected in other industries.

Negative reputation and client attrition. These are some of the dominant reasons why managers in Czech companies are starting to consider investing in digitalisation in order to provide better services to their customers. What does a digital business strategy consist of and how to know which part of it to pursue?

Automation of banking and non-banking processes consists, among other things, of automating the sub-tasks that make up most of these complex processes. And some of these tasks can be solved using AI-enabled cognitive technologies.

At this year's Trask Future Insight conference, Trask experts presented the most important innovations that are changing the face of the banking, insurance and energy sectors.

Easy and simple path to purchase, good communication, personalization and trust. The factors that lead to your customers' satisfaction are well known today. Yet many companies struggle with unfinished customer journeys that discourage their clients from buying services and products and drive them to competitors. What mistakes are companies making in this regard? We asked our UX designer at Bell & Hurry, Tomáš Paulus.

As BankID’s main technology partner, Trask helped with digitization of ČEZ Group, one of the largest power utility companies in Europe. With BankID, we simplified online verification of the identity of the company’s clients in record time. No paperwork and process completion time cut by half, all in just six weeks.

ČSOB, like most organizations on a path to digital, wanted to take advantage of the broad range of opportunities offered by low-code platforms. In the first phase, the bank decided to adopt Microsoft’s Power Platform, which it started implementing in 2021.

When cars are assembled in ŠKODA AUTO production plants, car bodies are placed on an overhead conveyor, which moves them along the assembly line for individual production steps. However, the conveyor malfunctions from time to time for various reasons - with supporting aluminum profiles and conductive electrical tracks, or rails, being particularly prone to defects. Employees on the assembly lines must perform frequent visual inspections in hard-to-reach places and effectively plan maintenance of machines and equipment to prevent costly repairs and unnecessary downtime.

Companies today often need their data to be constantly in motion to ensure quality of service and smooth running online applications. This is also why event-driven integration is on the rise in IT, which can ensure efficient exchange of information between systems using a quality streaming platform. How exactly does this concept help companies?

Companies are investing massively in customer experience in their digital channels. They count and test every click. By contrast, they often neglect their own employees. Their digital experience in internal systems can be frustrating to the point of frustration. But this ultimately affects customers and their willingness to close the deal.

It's a morning like any other. The automatic door of one of your company's branches slowly opens and a new face enters - your potential client. He looks around the interior and hesitates to proceed to your colleague to see if you can offer him what he's looking for. However, he doesn't like the color of the carpet, is irritated by the unpleasant light from the fluorescent lights and air conditioning, and is accosted by other people along the way with requests to fill out several forms. So he turns on his heel and walks away without your employee being able to say anything to him.

What are the most common causes of low performance of digital channels? How should companies think about them in order to use their full potential and why is it important to be able to adapt the internal organizational structure to them? Oldřich Kotas from Trask, an architect with a focus on digital channels and customer process innovation, answers more than just these questions.