Insights

Speed is an essential characteristic of instant payments – up to 99% are made within 5 seconds. Instant payments pose new challenges for Operations, bank departments, and their workflows. The harmony of all players involved in the transfers must be perfect. To avoid unfinished transactions, the communication process between banks and the clearing center should be designed so that such a situation can hardly occur.

Managers of large companies are addressing sustainability much more than a year ago. Employees and, more recently, managing inflation were added to their list of priorities. The democratisation of technology is key to increasing productivity, but this first requires the implementation of business platforms and experts. In turn, a defined culture in the virtual environment and better internal application UX help to retain scarce employees. This is what our company Bell & Hurry does for us. Jan Antoš, Trask's Chief Technology Officer, spoke about current trends at the Trask Future Insight conference.

Instant payments are the new standard for transferring funds domestically and in the Eurozone. They bring new opportunities and models of behavior not only to our personal life but also to the commercial sphere.

Instant payments in the euro are standard in many countries of the Eurozone. But now, the European Commission is planning the mandatory introduction of these for all banks in the Single Euro Payments Area (SEPA). In addition, in March 2023, the FedNow system for instant payments in dollars was launched. It is already planned that the Eurozone will be connected to this American area, and it will be possible to deliver funds overseas in seconds. How will instant SEPA payments impact payment service providers, and what will this service bring to ordinary users? We will answer these questions in our new series of articles.

Negative reputation and client attrition. These are some of the dominant reasons why managers in Czech companies are starting to consider investing in digitalisation in order to provide better services to their customers. What does a digital business strategy consist of and how to know which part of it to pursue?

Easy and simple path to purchase, good communication, personalization and trust. The factors that lead to your customers' satisfaction are well known today. Yet many companies struggle with unfinished customer journeys that discourage their clients from buying services and products and drive them to competitors. What mistakes are companies making in this regard? We asked our UX designer at Bell & Hurry, Tomáš Paulus.