Digital Verification
& Onboarding
Our signing, verification, and onboarding services make your customers’ digital experience much easier. Let’s explore the benefits.
Improved Customer Experience
Seamless, fast, and convenient onboarding, verification, or signature processes reduce friction, allowing customers to complete activities from anywhere using mobile or web platforms. This enhances satisfaction and retention.
Increased Efficiency and Cost Savings
Automation of identity verification, digital signature, and onboarding online or at a branch reduces manual processes, cutting down on operational costs and time. Businesses can process higher volumes of customers without scaling staff.
Enhanced Security and Fraud Prevention
Our AI-driven technologies, like biometric authentication, document checks, and liveness detection, ensure robust identity verification, minimizing risks of fraud, identity theft, and unauthorized access.
Regulatory Compliance
Digital verification solutions help businesses comply with KYC (Know Your Customer), AML (Anti-Money Laundering), and other regulatory requirements by ensuring accurate identity checks and maintaining audit trails.
In 2024, Gartner recognized Trask as a leading global provider of IT services across the banking, investment, and insurance sectors.
They Are Exactly What Your Customers Require
uSign
uSign is a very modular web-based application that facilitates secure and efficient electronic signing of PDF documents. It offers a range of features to cater to diverse signing needs, from basic to advanced. It provides safe and compliant electronic signatures, active directory integration and role-based access control, or long-term archiving with PDF/A support. All based on modern technology like Java & HTML5.
Data Recognition
Technologies like OCR (Optical Character Recognition), ICR (Intelligent Character Recognition), and OMR (Optical Mark Recognition) are widely used for automating data extraction from physical or electronic documents. We have extensive experience in document scanning and data extraction, enabling us to deliver efficient and reliable solutions across a wide range of use cases. Thanks to our strong platform independence, we can seamlessly integrate with various systems and environments to meet diverse
Zen ID
ZenID offers a range of products and services designed to meet your needs for solving digital identity challenges, electronic signatures, or leveraging the underlying technology for other automation and innovation initiatives within your organization. It provides seamless identity verification, data extraction, and real-time document authentication for use-cases such as digital onboarding, document uploads, and identity verification.
Bank iD
BankID is used to obtain a client’s identity from the bank. It is a method of digital identity verification and electronic signature creation that allows individuals to securely log into various corporate and government portals as easily as they do with online banking. Thanks to our fully managed solution, customers can build their digital customer service processes, including onboarding, identification, and electronic signing, from day one of our collaboration. Continuous solution development is also included, enabling your company to grow alongside the evolution of individual technologies.
SignHub
SignHub is your central hub for digital identification and signing, seamlessly connecting all your communication channels and processes whenever verification or a signature is required. Powered by smart logic – based on user roles, process types, document categories, and other business criteria – SignHub always provides the most suitable identification or signing method for each situation.
For example, onboarding a new client requires document ID verification combined with facial recognition, while a back-office employee simply authenticates via a one-time password (OTP).
Compliance and Legal Are a Matter of Course
We are compliant with all global directives
We prioritize the privacy and security of personal data. Our processes are designed to align with GDPR requirements to protect data and uphold the rights of individuals.
Our operations are guided by the European Banking Authority's directives, supporting the delivery of secure and reliable identity verification services that reflect the high standards of the financial sector.
Our security practices for Remote Identity Proofing are based on ENISA’s recommendations, supporting the resilience and trustworthiness of our services.
Our solution in corporates liveness detection technology that is designed with reference to the ISO/IEC 30107-3 standard for presentation attack detection, helping strengthen protection against fraud attempts.
Our solutions harness the capabilities of contactless chip technology in ID and travel documents, ensuring alignment with ICAO 9303 standards. This approach not only enhances the accuracy of identity verification processes but also significantly boosts efficiency and security of ID verification.
Our services are designed to be in compliance with the current eIDAS framework for electronic identification and we are actively monitoring the evolution towards eIDAS 2.0. We are committed to staying at the forefront of regulatory developments, ensuring our KYC services remain compliant and effective in the evolving digital landscape
Our solution is aligned with the requirements of the EU’s Digital Operational Resilience Act (DORA), ensuring robust ICT risk management, incident response capabilities, and operational resilience.
Our solution is part of SOC 2 certification audit, demonstrating our commitment to high standards of security, availability, and data integrity.
Top Industries Confirm
Finance
Before the company implemented online identification through ZenID, its operators manually checked ID cards. As part of the company's automation and digitalization efforts, it sought a verified, fast, and efficient solution at a reasonable price. The goal was to reliably identify clients online based on photographs of their personal documents and automate manual work, which we successfully achieved.
Finance
The company had long been seeking a solution that would ensure a better customer experience for applicants, providing faster and easier processing. It uses ZenID with the OCR module for communication with partners and as a channel for approving loans up to a certain amount. Hundreds of applicants each month no longer need to manually enter data from personal documents, and the company's employees can fully rely on the provided information.
Insurance
Before implementing the ZenID application, the insurance company used a standard paper form with a verification code to verify customer identities. The company wanted to find a faster and more user-friendly method for the end user. A technology that would save time for both the company and its customers, allowing them to access the online systems within minutes. ZenID now functions as part of the new user registration for the insurance company's online services.
The goal of the digital client identification solution was to introduce electronic identity verification at branches, offer new UniCredit Bank clients the opportunity to acquire products through a fully digital process, enhance the overall client experience, improve the quality of client data, and accelerate and automate the sales process through digital channels.
The solution is built on the ready-made, standard, and verified product ZenID, which covers all the required functionalities. We integrated ZenID into our branch and online KYC processes, personal data updates, and Mobile Banking login credentials recovery for both Czech and Slovak clients. The verification process is conducted by uploading an identity document and, if necessary, performing a live selfie check.
Head of Digital Platform & Direct Channels, Unicredit Bank Czech Republic and Slovakia, a.s.
At Raiffeisenbank, we use ZenID in several processes, ranging from extracting data from identity documents of Czech and Slovak citizens at branches to online onboarding (Digital SDK), where our clients can conveniently open a personal account from the comfort of their homes, and reactivation of direct banking keys using the Face Module.
From our nearly four years of experience with the OCR module, we have found ZenID to be a reliable and robust AI-powered tool that saves both clients and bankers time and energy. It represents one of the pillars of innovation for a modern financial institution in the digital age.
It has supported us on our journey toward digitalization and process optimization, resulting in time savings for our clients and branch bankers.
Head of Branch Systems, Raiffeisenbank a.s.
In our interactions with customers, we needed to resolve their identification through iPads, which we use as a communication tool in our branch network. These mobile devices do not allow easy entry of complex information from presented personal documents. Therefore, we focused on a solution that would provide automated data extraction from personal documents and could be easily implemented into the tablet.
With the online identification solution ZenID, we can handle over 3,000 identifications daily, while ensuring data integrity of the stored information. We manage the ZenID service from a platform perspective. We also use it for online onboarding processes and other sales channels, such as remote loan management. The application does not burden the administration and advisors. It is part of Česká spořitelna's digitalization.
Product Owner, Česká spořitelna
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