69% of customers stopped doing business with a company due to a single poor customer experience
46% of businesses identify legacy system as barrier to implementing digital customer strategy
50% of customers use social media and messaging to interact with a business
70% higher NPS among CX leaders compared to peers
A channel is most useful when the task ends there, not elsewhere.
100% omnichannel is rare in real world; clear process handovers are essential.
Customers and agents share the same context and screens.
No matter how complex your landscape is, we help you to dig out the data.
We stay accountable for years after launch, acting as an extension of your team.
The team that ships stays to run, and your team is onboarded from Day 1.
From zero to full digital account origination in 8 months. We set up the online process including digital KYC and signature capabilities in alignment with necessary compliance and regulatory requirements. The online features formed a digital foundation effectively reused by other processes and channels through the bank.
Double lead conversion within new customer zone. The generational upgrade of customer applications of the national largest insurance company included brand-new omni-channel architecture and reusable business processes. The major challenge was opening up the legacy cores to operate in real-time and online manner. Online activity and customer conversion skyrocketed within the new channel.
3complete UX redesigns with minimal IT involvement. For more than 10years, the national top 5 fully-fledged bank uses Trask DX platform to operate the entire public web ecosystem including all microsites including share of business processes. This tenure brought 3 complete UX redesigns with minimal expenses thanks to efficient implementation of Design System within the Trask Dynamic Web DXP.
50%increased lead management contribution through AI personalization. Major transformation program directs the national top 3 bank to future. Deliberate optimization of online channels and sales processes including efficient omni-touchpoint strategy relies on heavyweight AI usage and personalization. The improvements brought major conversion improvements on all fronts.
