Chargebacks
AI Agent for Banking
Trask Chargebacks AI Agent helps banks resolve payment chargebacks quickly, accurately, and in line with PSD2 requirements. It automates the full dispute lifecycle end to end, from digital filing to decision, so teams can process growing dispute volumes without adding operational load. The agent supports 24/7 processing and helps banks meet regulatory deadlines with a consistent, compliant workflow.
The result: faster chargeback resolution, lower manual effort, stronger compliance, and more scalable dispute operation.
Customer submits a dispute via branch, internet banking, a call center, or mobile, with evidence attachments.
All cases are stored in a unified queue, polled every 10 minutes by EventBridge Scheduler.
Amazon Bedrock reads the claim and OCR-processed attachments and selects from 20 outcome paths. Low-confidence cases go to a human reviewer.
The agent calls ~40 existing bank APIs: disburses funds, triggers card network actions, and updates core banking.
Customer notified. Full decision record logged and posted to the unified queue for the card team.
Turns your website content into a conversational answer layer. Visitors ask questions and get consistent answers grounded in approved content, without searching pages.
Finds answers across your enterprise knowledge sources. Delivers clear responses with exact source links in seconds.
Explains risk metric movements and turns model outputs into executive-ready insights. Reduces reporting work and improves commentary consistency.
Monitors regulatory changes, identifies relevant updates and helps teams prioritize what needs action. Reduces manual tracking and the risk of missed obligations.
We’ll show how the agent works on your dispute process and helps reduce manual work, meet deadlines and handle growing case volumes.