Chargebacks
AI Agent for Banking

Trask Chargebacks AI Agent helps banks resolve payment chargebacks quickly, accurately, and in line with PSD2 requirements. It automates the full dispute lifecycle end to end, from digital filing to decision, so teams can process growing dispute volumes without adding operational load. The agent supports 24/7 processing and helps banks meet regulatory deadlines with a consistent, compliant workflow.

The result: faster chargeback resolution, lower manual effort, stronger compliance, and more scalable dispute operation.

Bringing Results That Matter

30×

Faster resolution of cases ~16 h → ~30 min

70%

Cases closed end-to-end with no human touch

97%

Cases evaluated successfully

5,000

Disputes processed per month

1.5 yr

Estimated ROI payback period

$0.05

Cloud cost per resolved case

How It Works: From Dispute Submission to Customer Notification

01 Dispute Submission

Customer submits a dispute via branch, internet banking, a call center, or mobile, with evidence attachments.

02 Queue Intake

All cases are stored in a unified queue, polled every 10 minutes by EventBridge Scheduler.

03 LLM Evaluation

Amazon Bedrock reads the claim and OCR-processed attachments and selects from 20 outcome paths. Low-confidence cases go to a human reviewer.

04 API Execution

The agent calls ~40 existing bank APIs: disburses funds, triggers card network actions, and updates core banking.