Salesforce Agentforce
Put AI Agents to Work Across Your Entire Business
Deploy autonomous AI agents that handle real work – from customer service to sales – so your people can focus on what truly matters.
Deploy autonomous AI agents that handle real work – from customer service to sales – so your people can focus on what truly matters.
Agents work 24/7 without interruption across every channel.
Grounded in your CRM data for accurate, relevant decisions.
Built-in guardrails, audit trails, and enterprise-grade trust.
From one department to the entire enterprise – no replatforming.
Built on the Salesforce Einstein Trust Layer, Agentforce combines large language models with your live CRM data, business logic, and automated workflows. Agents reason through multi-step tasks, take actions in real systems, and know when to escalate to a human – all without bespoke coding.
Customer submits a case, a lead arrives, or a scheduled condition fires.
Agent retrieves context from Salesforce Data Cloud and formulates a plan.
Executes approved actions — updates records, sends emails, books meetings.
Hands off with full context to a human agent in Service Cloud.
Trask has implemented Agentforce across financial services, insurance, and manufacturing environments – consistently delivering measurable business impact from day one.
Reduction in average case handling time
Higher agent throughput on routine requests
Continuous availability across time zones
Typical time to first production agent