Case Study: Thanks to the AI-based Trask Network Genius, O2 Can Predict Outages and Minimize Their Impact
For O2, a major telecommunications operator, keeping the network stable at scale is mission-critical. To move from reactive firefighting to proactive operations, they partnered with Trask to strengthen early detection and prevention. With Trask Network Genius, O2 can now use AI to predict network anomalies and outages, enable new ways to communicate with and configure the network, and connect individual network segments – helping reduce risk before issues escalate.
[.infobox][.infobox-heading]KeyBenefits[.infobox-heading]– 30–50%of issues resolved faster.
– 50% reduction in major network outages.
– 75% reduction in the impact of outages.
– 60% reduction in calls to technical support.
– 50% of customer issues resolved automatically. [.infobox]
Challenge: Flexibility and Preparedness at O2 Scale
Outages can disrupt critical services, affect customers at scale, and create significant revenue, reputational, and regulatory risk. For O2, the challenge is operational as well as technical: the operator must spot issues fast; coordinate across the NOC, field teams, and vendors; and restore service quickly while keeping customers informed. Success depends on clear ownership, fast decision-making, and consistent execution under pressure – every time.
[.infobox][.infobox-heading][.infobox-heading]O2 is covering 1,6M emergency calls per year and says that 80%+ of digital services require a reliable internet connection. [.infobox]
Trask Network Genius: Fix faster. Break less
For O2, Network Genius is a unique AI-driven platform that accelerates issue resolution, anticipates failures, and enables self-healing across complex infrastructures – improving reliability, operational efficiency, and customer experience. It empowers operations teams with AI-driven observability through a unified topology browser, intelligent correlation, and automated root-cause analysis.
It unifies topology and speeds up incident resolution through intelligent correlation and self-healing. The result: you can access the information you need right in a chat interface – spot potential network outages, or link network segments together by simply typing a request without complicated, time-consuming back-and-forth across teams.
Key Capabilities of Network Genius:
- Real-time AI observability
- Unified topology & Smart correlation
- Automated root–cause analysis
- Cross-network topology map
[.infobox][.infobox-heading][.infobox-heading]When your network goes down, Network Genius tells you exactly what broke and why – in minutes, not hours. Your operations teams stop guessing and start fixing, preventing costly outages before they impact customers.[.infobox]
AI Operations Use Cases Highlighted Within the Platform:
- Descriptive – Single Pane View, Real-time Topology Browser
- Diagnostic – Anomaly Detection, Event Correlation
- Predictive – Root Cause Analysis, Failure Prediction, Predictive Maintenance
- Prescriptive – GenAI assistant (Network Co-Pilot), Recommendations, Automated Resolution
Today, millions of events flow into telco systems in real time – and AI can distill from them only what truly requires a live operator’s attention. In the past, operators had to monitor dozens of screens at once. Today, we have a central ‘brain’ that assesses the situation and makes recommendations on its own. This allows us to test the impact of configuration changes even before deployment. For example, ahead of a concert with 50,000 people, we can prepare the network in advance so that everyone has a high-quality connection.
– Jan Hruška, CTO, O2
Insightful Visualizations Provided by Tom Sawyer Software
The complete solution is also well designed, making it intuitive and easy to use. This is possible thanks to the collaboration between Trask and Tom Sawyer Software, a leading graph technology provider dedicated to helping organizations solve real-world business challenges with graph power.
Their platform is a powerful, low-code development platform for building standalone applications or embedding advanced data analysis and visualization into existing systems. It enables organizations to federate data from diverse sources.
An interactive graph visualization enables exploration of data, providing operators with context and key insights.
If you want to improve your network operations, don’t hesitate to contact us. We can implement the solution in your environment and help you operate more efficiently.
About O2
O2 is a major telecommunications operator and a well-known consumer brand, providing mobile and fixed connectivity, broadband, and digital services to both consumers and businesses. Keeping its network reliable and resilient is key to delivering a strong customer experience – especially during large-scale incidents and peak demand.
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