Everything you need to know about digital channels in one place

Falling behind in the digital world? No time for that today.

Customers demand the best digital experience when interacting with a business. Like a smooth onboarding process and a wide variety of ways they can address their requests in the client zone - and then a little something extra. In our guide, you'll find out how to build winning digital channels, what makes client zones successful and how it relates to a agile IT architecture. Plus, it will provide insight into the state of quality onboarding and client zones at the largest insurance companies in the Czech Republic and Slovakia.  

From the Digitalisation 2.0 Guide you will learn, for example:

Why do you need to adopt an omnichannel strategy?

What is the growing importance of digital identity and electronic signatures?

What are the most common causes of poor customer experience

How to digitise a product to make it successful?

The fundamental pillars of a flexible IT architecture that will enable you to be innovative even in times of unpredictable changes


Why should you get the guide?


of consumers expect companies to provide a consistent experience wherever they interact with a product or service - in person, on social media, on websites - and at every step of the customer journey.


of customers will drop out of your digital channel if something takes longer than 6 seconds to load.


of customers consider the onboarding phase when deciding to subscribe to a service or purchase a product.

Digital transformation is not just about investing in digital products. Become a truly digital business ready for rapid evolution.

You're just one step away from better digital channels

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