Customers demand the best digital experience when interacting with a business. Like a smooth onboarding process and a wide variety of ways they can address their requests in the client zone - and then a little something extra. In our guide, you'll find out how to build winning digital channels, what makes client zones successful and how it relates to a agile IT architecture. Plus, it will provide insight into the state of quality onboarding and client zones at the largest insurance companies in the Czech Republic and Slovakia.
Why do you need to adopt an omnichannel strategy?
What is the growing importance of digital identity and electronic signatures?
What are the most common causes of poor customer experience
How to digitise a product to make it successful?
The fundamental pillars of a flexible IT architecture that will enable you to be innovative even in times of unpredictable changes
of consumers expect companies to provide a consistent experience wherever they interact with a product or service - in person, on social media, on websites - and at every step of the customer journey.
of customers will drop out of your digital channel if something takes longer than 6 seconds to load.
of customers consider the onboarding phase when deciding to subscribe to a service or purchase a product.