Customers demand the best digital experience when interacting with a business. Like a smooth onboarding process and a wide variety of ways they can address their requests in the client zone - and then a little something extra. In our guide, you'll find out how to build winning digital channels, what makes client zones successful and how it relates to a agile IT architecture. Plus, it will provide insight into the state of quality onboarding and client zones at the largest insurance companies in the Czech Republic and Slovakia.
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Why do you need to adopt an omnichannel strategy?
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What is the growing importance of digital identity and electronic signatures?
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What are the most common causes of poor customer experience
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How to digitise a product to make it successful?
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The fundamental pillars of a flexible IT architecture that will enable you to be innovative even in times of unpredictable changes
of consumers expect companies to provide a consistent experience wherever they interact with a product or service - in person, on social media, on websites - and at every step of the customer journey.
of customers will drop out of your digital channel if something takes longer than 6 seconds to load.
of customers consider the onboarding phase when deciding to subscribe to a service or purchase a product.